Shipping policy

Shipping Policy

At La Ville Rose, we strive to ensure that your orders are processed and delivered as efficiently as possible. Please read our shipping policy to understand how we handle shipping and delivery.

Processing Time

  • Orders are processed within 1-2 business days after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer standard and express shipping options. Delivery times may vary depending on your location and the shipping method selected.
    • Standard Shipping: 5-7 business days
    • Express Shipping: 2-4 business days

Shipping Destinations

  • Currently, we only ship to addresses within [insert specific countries or regions if applicable].
  • We do not ship to P.O. boxes or APO/FPO addresses.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number that you can use to track your order.
  • Please allow 48 hours for the tracking information to become available.

Shipping Restrictions

  • Some items may have shipping restrictions due to size, weight, or international regulations.
  • If we are unable to ship an item to your location, you will be notified during the checkout process.

Damages and Issues

  • La Ville Rose is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Customs, Duties, and Taxes

  • La Ville Rose is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns and Refunds

  • Please refer to our Return & Refund Policy for information on returns and refunds.